Ameriabank in cooperation with Ireland-based CR2 has today concluded an agreement on introducing a new BankWorld omni-channel banking platform.

Artak Hanesyan, Chairman of the Management Board-General Director, told journalists today that the system would be implemented in Armenia step-by-step within 9-12 months.

“Ameriabank highly values the new business relations with CR2. This initiative is aimed at fulfillment of one of Ameriabank’s strategic goals – offering our clients fully-fledged package of modern self-service and remote banking solutions by using cutting edge technologies. This new software will open new horizons for remote banking and self-service software users and contribute to the development of remote banking culture in Armenia”, said Artak Hanesyan.

According to the General Director, it’s “a novelty on the financial market when all the remote servicing channels are brought together in a single platform”.

“Today’s signing will allow the bank to create a seamless user experience across all of their self-service channels and we have no doubt that it will help the bank comfort its leading position in the market. Ameriabank’s customers will experience fast, convenient banking in addition to getting access to the widest range of services in the market. We look forward to watching the innovative ways of banking being deployed by Ameriabank in the coming months using BankWorld and be part of introducing innovative services in Armenia banking”, Kieran Kilcullen, Member of the Executive Board, Chief Commercial Officer, CR2, said.

BankWorld will enable Ameriabank to offer cutting-edge banking solutions available 24/7 via the self-service channels.

The system has a number of new-to-Armenian banking self-service banking features. The system particularly enables to automatically match the self-service banking device/remote channels and the product offered to the right client segment, ensuring an individual and relevant services.

The system also allows transforming ATMs into personalised service points whereby clients can easily manage all of their bank accounts, submit various orders and application forms to the bank as well as execute a number of transactions which were previously restricted to the Internet Banking, in addition to being targeted with personalised offers relevant to the customer’s profile.

Besides, you can perform person-to-person (P2P) payments via the Internet and Mobile Banking channels as well as other self-service touch points using the recipient’s phone number or other authentication data. Customers will be able to withdraw the received amount from Ameriabank’s ATMs without having to use any payment cards.    

CR2 has more than 100 customers in over 60 countries worldwide, including Standard Bank, Standard Chartered Bank and other leading financial institutions.