Ameriabank has won in 3 nominations of Global Finance World’s Best Digital Banks Awards. In particular, the Bank has received awards for the Best Innovation and Transformation in Armenia for 2023, the Best Online Product Offerings in Armenia for 2023, and the Best in Consumer Lending in Armenia for 2023.

Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality, as well as relative strength and success of web products and services.

“With artificial intelligence and machine learning rapidly advancing, the standards for the best digital offerings are constantly evolving,” said Joseph Giarraputo, founder and editorial director of Global Finance. “Global Finance’s Best Digital Bank awards honor those financial institutions blazing the digitalization way.”

“The ongoing transformation of our business through the most advanced digital technologies is a key strategic priority for us. Having embarked on this journey years ago, we consistently and purposefully work towards developing and improving our ecosystems and digital solutions. These awards are the international recognition of our commitment to delivering the best digital customer experience”, said Arman Barseghyan, Retail Banking Director at Ameriabank.

As of H1 2023 Ameriabank reported:

•    98% branch offloading rate
•    82% cash offloading rate
•    73% online banking penetration rate
•    24% YtD growth of the number of mobile and internet banking users
•    76% share of online consumer loans in total consumer loans
•    33% of primary market mortgage loans were issued via digital channels.
•    70% of loans to small and medium enterprises with annual turnover within 750 million AMD were issued via digital channels.

Currently Ameriabank offers about 45 services online.