Taking into account the fact that due to the situation around the spread of coronavirus (COVID-19), some customers of "HSBC Bank Armenia" CJSC may face issues in meeting the loan obligations stipulated in their agreements, as well as with the purpose of assisting our customers in overcoming their financial difficulties, the bank resolves:

a) not to apply contractual penalties for non-payment of the obligations as per loan repayment schedules for retail customer credit facilities for the period of March 13- May 31, 2020 inclusive.
             
b) not to consider unpaid contractual liabilities as “overdue”, including provision of information to CBA Credit Registry and ACRA Credit Bureau, for retail customer credit facilities for the period of March 13 - May 31, 2020 inclusive. This point is not applicable to the customers, who have overdue payments for more than 30 days as of 13 March, 2020.

At the same time, in the current situation the Bank is ready to provide tailored solutions to its customers by deferring due principal and interest payments, as well as by extending the facility maturity date where required.

For further inquiries and applying for facility restructuring, please contact us via:

- Internet banking service by sending a secure message,
- sending an e-mail to the following address: hsbc.armenia@hsbc.com,
- calling the Contact Centre with the following number +374 (60) 655 000, or
- visiting our branch, in case the above solutions are not applicable.