CaixaBank has established an Artificial Intelligence Office, with the aim of ensuring that all corporate projects involving AI comply with regulation, ethical standards, and provide real business value.

Fintextra reports that CaixaBank's 2025-2027 Strategic Plan includes initiatives for renewing current channels and developing new commercial and customer service capabilities through generative artificial intelligence. To this end, the bank has assembled a multi-disciplinary task force of more than 100 people to exclusively work on and deploy generative artificial intelligence in specific areas of internal and customer-related services.

The Office is designed to serve as a single point of contact for any AI-related needs, where all employees can submit queries, suggestions, or requests for AI use cases.

The Office has four main functions: governance, operations, strategy, and culture. 

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