91% of banks now endorse Generative AI at a board level, according to a new global study by NTT Data.

The “The Digital Horizon: Banking’s Shift from Mainframe to AI-Driven Cloud Infrastructure” report surveyed 650 global banking decision-makers, and revealed that generative AI is gaining widespread support at the board level, with 91% of respondents reporting endorsement of AI and cloud initiatives by the board.

45% of banks have already integrated Generative AI technology into their operations, while 30% are exploring its potential, demonstrating a proactive shift towards innovation in the banking sector.

NTT DATA’s survey signals a paradigm shift in the banking industry, where the integration of generative AI into cloud migration strategies is poised to disrupt the longstanding dominance of mainframe systems.

Kaz Nishihata, Director and Senior Executive Vice President at NTT DATA Group, commented:

“Banks are not only evolving technologically but also culturally. The industry’s rapid adoption of AI and cloud is redefining business models and establishing a new norm in sector leadership. This technological tide is propelling banks toward a more intimate understanding of customer needs, delivering services that are faster, more secure, and uniquely tailored.”

The partner of Fintech section is