Following the results of 2020, Unibank has become the leader in the number of provided POS loans. The bank’s share is nearly 20% of the total volume of the POS loan market.
 
As of December 31, 2020, Unibank’s assets amounted to AMD 238 billion, while loans made AMD156 billion. The number of retail loans provided in 2020 increased by more than 8% compared to 2019, and the volume - by 11%.

“One of the strategic tasks of Unibank is to make banking services thoroughly accessible for the population. We are successfully fulfilling this task by developing favorable loan offers for our clients and introducing innovative technologies that simplify access to our products. Our results speak for themselves: the volume of POS loans provided by us has increased by more than 10 times since 2011,” said Gurgen Ghukasyan, director of Retail business promotion and Sales of Unibank.  

One of the most recent updates in the Unibank infrastructure is the introduction of artificial intelligence technology in credit scoring for unsecured consumer loans.

“The AI algorithm makes it possible to process large amounts of data much faster and better, analyze customer behavior, and model their profile with higher accuracy. More than 250,000 loan applications were processed with the help of AI in six months.

Following the principles of a customer-oriented approach, Unibank promptly took measures to mitigate the consequences for the population in the context of a pandemic and martial law in 2020. The bank extended the maturity of unsecured consumer loans and proportionally distributed the payments for the remaining maturity. Unibank also provided assistance to clients who were mobilized or signed up as volunteers in 2020,” the bank said in a press statement.